Code of Conduct and Ethics

This Code of Conduct and Ethics reflects the values, principles and standards that govern the activities of Filbet- Technical Facility Services, Lda. in the construction sector. 

It aims to ensure ethical, responsible behavior aligned with the best practices and legal obligations applicable in Portugal, promoting the trust of customers, partners, employees and society in general.

1. Core Values

1.1 Integrity
Act with honesty, transparency and fairness in all professional relationships.

1.2 Responsibility
Strictly comply with deadlines, quality standards and commitments made.

1.3 Sustainability
Promote practices that respect the environment, health and safety, ensuring the minimization of the environmental impacts of the company's activities.

1.4 Respect
Treat all people with dignity, equity and respect, regardless of gender, ethnicity, religion, age, nationality or sexual orientation.

2. Legal Compliance

2.1 The Filbet- Technical Facility Services, Lda. undertakes to comply with all applicable laws and regulations in Portugal, including occupational safety standards (Law No. 102/2009, among others), environmental and tax legislation, and public procurement rules, where applicable.

2.2 All employees and partners are responsible for knowing and complying with the laws and regulations relevant to their roles.

3. Customer and Supplier Relations

3.1 Clients

• Provide clear, complete and accurate information about services and products.
• Ensure the confidentiality of customers' personal or commercial data, in compliance with the GDPR (General Data Protection Regulation).
• Respond to complaints efficiently and fairly.

3.2 Suppliers and Subcontractors

• Select suppliers and subcontractors based on objective criteria of quality, price and compliance with ethical and legal standards.
• Establish fair and transparent contracts.
• Monitor subcontractor practices, requiring compliance with safety and ethics standards.

4. Labor Practices

4.1 Equal Opportunities
Promote an inclusive environment, ensuring equal opportunities in recruitment, career progression and training processes.

4.2 Health and Safety at Work

• Strictly comply with safety standards, with particular attention to the specificities of civil construction.
• Provide ongoing safety training and make available the necessary personal protective equipment.

4.3 Combating Harassment and Discrimination
Adopt a zero tolerance policy for any form of harassment, abuse or discrimination in the workplace.

5. Environmental Management

5.1 Implement sustainable practices, including efficient resource management, waste control and carbon footprint reduction in all company activities.

5.2 Comply with environmental legal requirements, such as those contained in Decree-Law No. 178/2006 (waste management) and Decree-Law No. 151-B/2013 (environmental impact assessment).

6. Business Conduct and Anti-Corruption

6.1 Fight Against Corruption

• Prohibit and prevent corrupt practices, bribery or undue favoritism in all company activities.
• Adopt internal procedures to monitor and report potential illicit practices.

6.2 Conflicts of Interest
Avoid situations that may generate conflicts of interest and always act in the interest of the company and the parties involved.

6.3 Offers and Benefits
Do not accept or offer gifts, favors or benefits that could inappropriately influence decisions.

7. Communication and Reporting

7.1 Internal and External Transparency
Communicate clearly, honestly and transparently with all stakeholders.

7.2 Whistleblower Channel
Provide a secure and confidential channel so that employees or third parties can report any violations of this Code or illegal practices. Reports will be investigated promptly and impartially, protecting the whistleblower against retaliation.

Toda e qualquer denúncia, seja interna ou externa, deverá ser encaminhada para o email: etica@filbet.pt

8. Compliance and Review

8.1 All employees, suppliers and partners of Filbet- Technical Facility Services, Lda. must respect this Code.

8.2 Failure to comply with the rules of this Code may result in disciplinary sanctions, termination of contracts or legal action, as applicable.
8.3 This Code will be reviewed periodically to ensure its relevance and compliance with legislation and best practice.

9. Final Provisions

This Code of Conduct and Ethics shall come into force on the date of its approval by the Board of Directors. Filbet- Technical Facility Services, Lda. and will be widely disseminated to all employees, partners and stakeholders.